Do you have a container of old crowns collecting dust in the corner of your office? Maybe you forgot about them or just haven’t had the time to research how to sell your dental scrap. Refining dental crowns is easier than you think, but you may need to do a little homework first to find a reputable refiner.

Here are the six steps to refine your dental crowns

1 – Search for the best dental scrap refiners

The payment you receive from a refiner is contingent on finding a high-quality refinery. The difference between the returns can be significant – as one of our clients told us, it can mean the difference between buying your staff lunch or buying lunch and going away on vacation!

“The difference between the returns can be significant – as one of our clients told us, it can mean the difference between buying your staff lunch or buying lunch and going on a trip!”

So, how do you find the best refiner? Here are a few questions to ask a dental refinery:

  • How long have you been in business
  • What is your turnaround time?
  • What are the charges per metal and are there extra fees? (watch out for minimum fees and assay fees.)
  • Ask if they provide free, insured shipping?

Finally, make sure you’re comfortable with the customer service representatives that you’re working with. Communication is key in refining.

2 – Narrow down your list of refiners to two

When you have two quality refiners on your list, you’re ready to do a test. Think of this as an A/B test for refineries. Split your lot into two equal parts. Send one half to the first refiner on your list and the second half to the other. The key for this test to work is to refrain from telling the scrap refinery that you’re testing them against another refiner. Some refiners may be tempted to artificially boost your return higher to ensure your future business (which is nice for you in the short term but will likely lead to lower settlements in the future).

3 – Request a shipping container

If you’re not sure what size you need, your customer service representative should be able to guide you based on the items that you’re sending and the weight of the shipment.

4 – Prepare your scrap

This is an easy step because there isn’t much that you need to do. You do not need to separate precious metal fused to teeth – it’s perfectly acceptable to send them as they are.

We do recommend, however, if you have both dental grindings and dental solids (crowns, bridges, etc), to keep those items separate. Grindings and solids are processed separately. These items can be shipped together, just make sure that your solids are in a bag or jar to prevent them from getting mixed in with the grindings.

5 – Send in your scrap

When you have the appropriate shipping containers from the dental refinery, you are ready to send in your scrap. We suggest that you list the contents of the shipment and the total weight, along with your contact information. When the lot is received at the refinery, the receiver will go through the lot to make sure that everything that you have listed on the receipt is in the package. A high-quality refiner will contact you if there are any discrepancies.

Also, make sure to retain a copy of your tracking number with whichever shipping provider you are using. It allows you to track the shipment’s progress, and it’s helpful to have if there are any delays or questions about the shipment later.

6 – Receive your payment

Different refineries have different payment methods. At Cora, we will give you a call when your assay is complete and give you the amount. We will then ask how you’d like to be paid (by check or part check and part gold coins). And finally, we will verify your name and the address to ensure the payment will be sent to the correct location.

 

What happens if I’m not happy with my return?

We don’t experience this problem often, but sometimes it does come up. We have a 100% satisfaction guaranteed policy. If you’re not happy with your return, we will return all of your scrap metal at no cost to you. But, please keep in mind that dental refining is a destructive process – your items will likely be returned in the form of a metal bar. This is a necessary step for us to ascertain the accurate value of your dental scrap.

“We have a 100% satisfaction guaranteed policy. If you’re not happy with your return, we will return all of your scrap metal at no cost to you.”

As you can see from the steps above, sending in your dental scrap for refining is actually an easy process. If you take a little time up front to ask questions, pack your gold crowns and bridges well, and run a comparative test, you’ll have a positive refining experience and you’ll be comfortable with the process and your chosen company for future scrap metal shipments.

If you have other questions about how to sell your dental scrap, let us know. We’d be happy to help you.